How we manage to help a retailer with nopCommerce multi store solution

Lokcsmith Piljek is a leading company in Croatia for producing and selling banking and security equipment, with WARTHEIM AUSTRIA company as official partner. Furthermore, they started 30 years ago as a producer of workshop and storage equipment, industrial work chairs, industrial and workshop cabinets and all other workshop and industrial equipment, and they are still producing and selling their own products. During this period, they also started to trade with office chairs and office furniture.
Bravarija Piljek
Online store
Production, sales

Provided services

  • Requirements and business process analysis
  • Market research
  • eCommerce strategy and consulting
  • nopCommerce implementation
  • UX/UI design consulting
  • Development of custom nopCommerce theme
  • Custum nopCommerce plugin development
  • Development and optimization of eCommerce automation and workflows
  • SEO optimization consulting
  • Training and support

Work

Locksmith Piljek is a more than 30 years old family company, and they were aware they have absolutely three different trade goods:

  • Workshop and industrial equipment
  • Banking and security equipment
  • Office chairs and furniture

Requirements and business processes were analyzed thoroughly, along with comprehensive market research and the definition of an eCommerce strategy. A significant challenge was determining how to combine or separate different product categories without losing the long-established communication with customers. It was essential to find the best approach for clearly separating products while maintaining a unified overall experience.

We implemented a unified and cohesive design across multiple stores by clearly differentiating products yet connecting them under the same visual identity. Through the nopCommerce platform, we successfully developed multiple interconnected stores with consistent branding using an integrated and seamless user experience. Additionally, we created a custom plugin called "Inspirations," enabling multiple products to be showcased within a single image.

Requirements

Solutions

Requirements and solutions

Analysis of requirements and business processes, market research and
eCommerce strategy and consulting.

By carefully analyzing the requirements and always understanding the client's business processes, we successfully addressed all uncertainties through solid arguments and positive examples, presenting the best solution within the approved budget.

Ecommerce application has to be simple and easy to use, and should support smooth operation and administration of more than 15.000 products, including possibility of updating, scalability and introducing new features.

Given the known simplicity of the nopCommerce application’s administration, no extra effort was needed to prove its ease of use; the application's inherent quality ensures high performance, regular updates, and reliable functionality..

The contractor responsible for the project should have an eCommerce team with over 10 years of experience.

Our experience with nopCommerce is demonstrated through long-term use and more than 25 years of successful project deliveries, and the client also noted several high-quality reference projects. nopCommerce is recognized globally, with a community of over 350,000 members.

Ecoomerce solution must support product presentation "inside the images", with signs representing products inside the image (IKEA like), and must support quick ordred process, without any ordering steps.

We developed a nopCommerce plugin called "Inspirations" enabling clients to create inspirations and tag products on images, which display as interactive "hot spots" above each product. Quick order functionality is streamlined and intuitive.

The contractor should have resources available to provide ongoing client support.

Training was provided over five days, three hours daily, via Microsoft Teams. Since each project initially launches in a test environment, the client had access to review and approve before final release, along with written guidelines provided.

The contractor must be able ti provide follow-up support.

Post-launch support and client follow-up services are available in various packages, tailored to the client's specific needs and requirements.

Technology

Impact

The delivered solution enabled the client to separately target and effectively distribute customers, directly communicate, and connect with each product category while maintaining a unified experience across all three online stores under a single brand identity.

Although there are three separate online stores, administration of all products is centralized, allowing all employees easy access to update and manage products efficiently. By integrating product management into one application, the client significantly reduced costs related to maintenance, server hosting, and administration.

In the first year after launch, the client noticed substantial improvements, with the ordering process deliberately not fully automated upon their request. This allowed continued direct customer contact after receiving orders, effectively covering both B2B and B2C segments. The client started recognizing the benefits of digitalizing business processes, with streamlined operations and improved efficiency.

More info

Visit: www.salon-stolica.hr » | www.sefovi.hr » | www.piljek.hr » | nopCommerce blog »

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